100% Money Back Guarantee
At ServerMule we believe that you will be truly happy with our service. We are confident in our Hardware and proud of our excellent support. So much so that we offer a 100% Money back guarantee that you will be satisfied with the service. If you are not completely satisfied with out service and cancel within the first month we will refund your service cost in full.
99.9% Uptime Guarantee
We know that your servers availability is important and work tirelessly to ensure the best uptime possible. That’s how we can guarantee that our network and VPS services will be available with a 99.9% uptime or greater. If the availability of your VPS falls below 99.9% we will credit your account with 5% of your monthly fee for each additional 30 minutes of downtime.
We know accessing support in a hurry when you are having problems is critical. We aim to respond to support tickets within 30 minutes, 24 hours a day 7 days a week. We guarantee that a real person will read your new support request and respond within 2 hours to all support tickets or we will credit you with 25% of your monthly service cost up to a maximum of $50.
Frequently Asked Questions
We chose ServerMule because they were simple to do business with and they own and maintain the infrastructure necessary to stand by their guarantee
CEO – BearingPoint Australia
Our old hosting company wasn’t providing the service we required – but we just didn’t have the time or energy to migrate our sites and domains. ServerMule did it for us and I can’t tell you how happy we are we moved
Founder – Incling