ServerMule Guarantees

At ServerMule we believe that you will be truly happy with our service. We are confident in our Hardware and proud of our excellent support. So much so that we offer a 100% Money back guarantee that you will be satisfied with the service. If you are not completely satisfied with out service and cancel within the first month we will refund your service cost in full.

We know that your servers availability is important and work tirelessly to ensure the best uptime possible. That’s how we can guarantee that our network and VPS services will be available with a 99.9% uptime or greater. If the availability of your VPS falls below 99.9% we will credit your account with 5% of your monthly fee for each additional 30 minutes of downtime.

We know accessing support in a hurry when you are having problems is critical. We aim to respond to support tickets within 30 minutes, 24 hours a day 7 days a week. We guarantee that a real person will read your new support request and respond within 1 hour to all support tickets or we will credit you with 25% of your monthly service cost up to a maximum of $50.