We Stand by our Service

We provide a great service. Our customers agree just visit our home page to see how our last 100 support tickets were rated.

100% Money Back Guarantee

At ServerMule we believe that you will be truly happy with our service. We are confident in our Hardware and proud of our excellent support. So much so that we offer a 100% Money back guarantee that you will be satisfied with the service. If you are not completely satisfied with out service and cancel within the first month we will refund your service cost in full.

99.9% Uptime Guarantee

We know that your servers availability is important and work tirelessly to ensure the best uptime possible. That’s how we can guarantee that our network and VPS services will be available with a 99.9% uptime or greater. If the availability of your VPS falls below 99.9% we will credit your account with 5% of your monthly fee for each additional 30 minutes of downtime.

Support Guarantee

We know accessing support in a hurry when you are having problems is critical. We aim to respond to support tickets within 30 minutes, 24 hours a day 7 days a week. We guarantee that a real person will read your new support request and respond within 2 hours to all support tickets or we will credit you with 25% of your monthly service cost up to a maximum of $50.

Frequently Asked Questions

Q: How long will it take for me to access my server?

A: The majority of our customers take less than 5 minutes between starting the order form and being able to access their new server. Our systems are fully automated so your new server will boot and be immediately available once you have completed our sign up form.

Q: How do I choose which operating system the Cloud will use?

A: You select your operating system from a drop down box as part of the service sign up form. Click here for a full list of templates

Q: Where are the servers located?

A: We have servers located in Sydney in the Vocus Data Center Alexandria.

Q: What if I have more questions?

A: You can find more information in our help section or contact us directly on 1300 498 022 or at [email protected]

Testimonials

We chose ServerMule because they were simple to do business with and they own and maintain the infrastructure necessary to stand by their guarantee

Bob Hennessy
CEO – BearingPoint Australia

Our old hosting company wasn’t providing the service we required – but we just didn’t have the time or energy to migrate our sites and domains. ServerMule did it for us and I can’t tell you how happy we are we moved

Morgan Drew
Founder – Incling