ServerMule Guarantees

We provide a great service and we’re happy to stand by it with our ServerMule Guarantees

100% Money Back Guarantee

At ServerMule we believe that you will be truly happy with our service. We are confident in our Hardware and proud of our excellent support. So much so that we offer a 100% Money back guarantee that you will be satisfied with the service. If you are not completely satisfied with out service and cancel within the first month we will refund your service cost in full.

99.9% Uptime Guarantee

We know that your servers availability is important and work tirelessly to ensure the best uptime possible. That’s how we can guarantee that our network and VPS services will be available with a 99.9% uptime or greater. If the availability of your VPS falls below 99.9% we will credit your account with 5% of your monthly fee for each additional 30 minutes of downtime.

Support
Guarantee

We know accessing support in a hurry when you are having problems is critical. We aim to respond to support tickets within 30 minutes, 24 hours a day 7 days a week. We guarantee that a real person will read your new support request and respond within 1 hour to all support tickets or we will credit you with 25% of your monthly service cost up to a maximum of $50.

High quality products and unbelievable service. I highly recommend ServerMule!

Josh Case

2018-12-24T05:14:46+0000

I rated ServerMule a massive 4.6/5 in my review. They've got one of the best price/performance ratios of any host around, a 1-hour support response guarantee and very nice load speeds. Full review: https://hostinglab.com.au/server-mule-hosting-review/

Marcus Beckett

2018-08-09T11:26:52+0000

These guys are fantastic, they get straight on to and resolve any queries I may have within minutes rather than hours or days. Their annual fees are unbelievably reasonable and the additional, very well priced, annual support contract is worth its weight in gold.

Bev Naismith

2018-08-08T06:57:11+0000

Nothing is too difficult for ServerMule. They are always quick to respond and very knowledgeable. They communicate clearly and precisely and solve all of my issues promptly and with a smile. I have multiple servers with them and they are solid, fast and very well priced.As my business needs grow, I find I am more reliant on them to work with me to serve my clients' needs. I can't recommend them highly enough.

Rob Gerwald

2018-07-31T07:13:24+0000

Fantastic Australian hosting provider.

Steve Bigg

2018-07-24T06:38:52+0000

The support staff are very knowledgable, local, and they understand how critical our problems were even if they were small. They amazingly answer within minutes and are available around the clock when you need them. We have a combination of VPS and web hosting and found that Servermule servers are very fast !!

Pete Buzz

2018-07-24T06:11:22+0000

I have tried a number of hosting providers before finding Servermule. I find them prompt and reliable and a great team to work with.

Greg Kerr

2018-07-13T02:43:02+0000

I've been a ServerMule customer for about four years. In that time I can think of only one or two significant service interruptions, and in those cases they did a good job of keeping me posted on what was going on, and addressing the fault in a timely manner. They have also worked with me to setup non-standard VPS environments, which I greatly appreciate. Their normal quality of service is excellent and you would be hard-pressed to find a better VPS provider at a similar price-point.

James Ducker

2018-07-03T00:18:01+0000

Have been using them for 2 years. Switched to them because of such a reliable service which I wasn't getting from the bigger players!

Chris Summers

2018-07-02T04:29:05+0000

Fabulous prompt and friendly service. Thank you so much.

Exisle Publi

2018-06-28T02:59:59+0000

Great service and very fast for Australian users. Highly recommended. These guys go over and beyond for you.

Rob Whaley

2018-06-14T04:03:13+0000

After 10 years of struggling with other hosting companies I have finally been able to focus on my business and not have to deal with endless outages and overseas support teams that don't speak english. My only regret is not moving my VPS account to ServerMule sooner!

Glen Schaefer

2018-06-14T01:32:20+0000

The support has been fantastic. Almost no wait time, the guy that answered the phone was able to my questions right away. I'm so glad I switched from HostGator.

Mark Cowtan

2018-06-11T14:48:34+0000

Service is amazing and uptime truly fantastic, over one year on the VDS and zero downtime and fantastic consistency even under fairly heavy load. The tech savvy will appreciate the great prices, flexibility and speed of servermules web hosting solutions. Helpful staff to be commended too...

Andy Xelancer Futcher

2018-06-05T13:29:10+0000

ServerMule are definitely worth it! They were extremely helpful and full of great advice. They made sure that our website migrated successfully and fixed any issues they came across straight away while keeping me in the loop! Thank you so much for all your help!

Tulin Sevgin

2018-05-22T01:43:12+0000

I'm usually not the one who take time out for feedback. I know, I'm lazy however for Server Mule, they're worth my time. Being a newbie to hosting and VPS's, I've required a fair few open cases to get my servers up and running because of my lack of experience. The continued prompt and knowledgeable response provides me confidence I've made the right choice for my website. Our website is quick and responsive and I've had ZERO issues. I highly recommend Server Mule for all types of Cloud Hosting.

Terrence Thai Tao

2017-02-04T10:35:00+0000

No problems. Honest. Got technical ability. No bullshit.

Mark Workman

2016-12-16T07:52:30+0000

ServerMule provide exactly what they say they will - affordable VPS without unnecessary frills. I've only had to contact support once (which turned out to be my lack of understanding a particular facet), and I was super impressed by the speedy turnaround.

Adam Weaver

2016-12-16T05:15:45+0000

I've been using Server Mule's VPS hosting for prototype software and the machine has been running solidly with no faults. This is really cost effective for $10/month for a quick way to get up and running on a VPS host.

Brett Ryan

2016-12-16T03:52:02+0000

Awesome guys 🙂 Very affordable. The tech supports goes above and beyond. HIghly recommended these guys! 🙂 Always there to help you when in times of trouble. 🙂 Keep up to good work guys 🙂 Many thanks and happy holidays! 🙂